Shipping Policy
INTERNATIONAL DELIVERIES
Please email us for enquiries.
SHIPPING DETAILS
We aim to send your items out immediately after payment has cleared in our bank account. In general this means your goods will be despatched within 2 to 5 days of receipt of payment, subject to stock availability. Certain products are made to order and can take 2 to 3 weeks. We will do our best to get the order to you as soon as possible.
We will send an email when an item is dispatched. If you need your item/s urgently please contact us and we will do our very best to accommodate your wishes. We will endeavour to inform you of any delays as soon as possible.
Refund Policy
We are happy to accept returns on any items, within 14 days. It must be carefully packaged and returned in the same box to reduce the product being damaged on return. We recommend recorded delivery for returning items to us as we cannot guarantee refunds on damaged or lost items. We do not cover the postage cost of returned items.
Once the item has been checked we will issue a refund excluding our shipping costs to your original payment method. Processing times can vary between card issuers and banks.
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Faulty or damaged items
Our products are made with the greatest of care and attention. But if your product is faulty or damaged we will either, offer a discount, issue a refund or send a replacement.
Please email denise@floraiswilddesigns.com within 7 days of receiving the faulty or damaged product.
Please note you will have to provide us with photographic evidence, in order for us to deal with the issue.